Privacy Policy

Your privacy matters to us. This Privacy Policy explains how GroomDesk collects, uses, and protects your personal information when you use our platform. We are committed to being transparent about our data practices.

1. Information We Collect

• Account information (name, email, business details)
• Appointment and transaction data
• Pet information provided by customers
• Payment information (processed by Stripe — we do not store card details)
• Usage data and analytics to improve our service

2. How We Use Your Information

• To provide and continuously improve our services
• To process payments and send booking confirmations
• To send appointment reminders and notifications
• To provide customer support and resolve issues

3. Data Sharing

We do not sell your personal data to any third parties. We share data only with trusted service providers necessary to operate our platform:

• Stripe for secure payment processing
• Supabase for secure data storage and authentication
• Email service providers for transactional notifications

4. Data Security

We use industry-standard encryption and security practices to protect your data. All data is stored securely on Supabase infrastructure with role-based access controls. We conduct regular security reviews to maintain the integrity of our systems.

5. Cookies

We use essential cookies for authentication and session management only. These cookies are strictly necessary for the platform to function. We do not use tracking, advertising, or third-party analytics cookies.

6. Your Rights

You have the following rights regarding your personal data:

• Access — request a copy of your personal data
• Correction — request we fix inaccurate information
• Deletion — request removal of your personal data
• Portability — receive your data in a machine-readable format

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we remove your personal data within 30 days. Transaction records may be retained longer for legal and accounting purposes.

8. Children's Privacy

Our service is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or a prominent notice on our platform at least 14 days before the change takes effect.

10. Contact

For any privacy-related questions, requests, or concerns, contact us at privacy@groomdesk.shop. We aim to respond to all privacy requests within 5 business days.